Returns and Refunds Policy

We want you to feel confident about shopping with the Decent Things and to be totally satisfied with your purchase. If you have a problem we want to help resolve that for you. All of our products come with a 14 day no quibble guarantee, with the exception of personalised items such as our range of personalised engraved seals.

We will replace any engraved item if it is faulty, defective or has been incorrectly engraved from the details you supplied. We cannot accept responsibility for your spelling mistakes or omissions, so please ensure that your engraving details are clear and spelt correctly (please include a contact number with your order in case we have any queries)

If you have a problem please notify us as soon as possible – call/fax 01694 771482 or email us and we will advise you how to proceed.

If the item is either faulty or damaged please contact us and we will arrange for a replacement or refund

Where goods are to be returned we will refund you in full for the price you paid for the goods upon receipt of them in warehouse. All goods must be returned in their original condition. You will be responsible for the costs of returning the goods to us (unless these goods are faulty/damaged or have been delivered by us in error).

Right to Cancel - In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 7 Days of ordering.

Privacy Policy

We record only your delivery details and sufficient contact information to enable us to contact you if there is a problem with your order. We do not hold your payment / card details, this is all handled securely by PayPal.

We do not share your personal information with any third party.